Level-1 : All the clients having complaint regarding any service or otherwise shall inform their respective executives in writing. Client is also advised to send a copy of the same mail at firstname.lastname@example.org. To ensure timely recording and recognition of the grievance, the respective executive shall revert within 5 working days w.r.t redressal of such complaint.
Level-2 : If the client still wants to escalate the complaint, he/she can approach Compliance Team at email@example.com.They being the highest authority at PROFIQUITY RESEARCH SERVICES can redress the complaint in the best possible manner. Management Team will reply the client within 15 working days.
Level-3 : In case the client is still not satisfied he/she can escalate the matter to firstname.lastname@example.org or regulators. Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.